Q: When I send in my order, how do I know
that you've received it?
A: We will e-mail you a
confirmation within 24 hours of receipt of your order.
SPECIAL NOTE: Often our e-mail notification will be blocked by your internet service provider because our address is not on your e-mail list or on your authorized list.
Q: How can you sell a higher quality magnetic product at a lower price than Nikken?
A: First we are not an MLM company thereby eliminating multiple markups. Secondly, we only market to the public over the internet eliminating other costs to operate. Removing these significant elements allows us to use higher grade materials and sell at a very competitive price.
Q: What if I do not like the item when I
receive it?
A: We guarantee all our products.
If you are unhappy with any of our items, return them to us within
90 days and we will happily refund your money. No questions
asked.
Q: Do you sell or give my name to others who
will try to sell to me?
A: No. No. No. We value our
customers. Your transaction with us is strictly confidential. We
want you to refer others to us and would never jeopardize your
trust in us.
Q: Why are your products so much less
expensive than your competitors?
A: We have uncovered great
suppliers who work with us to allow us a nice competitive
advantage.
Q: How long should it be before I receive my
order?
A: Orders shipped to U.S. locations should be delivered in
three to five days.
Q: Why do you use "Priority Mail" to ship
your products?
A: We have found that USPS is the
most reliable, least expensive, 6 day per week shipper and more
times than not, gets it there in a 48 hour delivery window.
